Our Story
CRCA was founded on principles rarely seen in this industry: exceptional customer service, rapid turn-around times, and comprehensive reports at an affordable price. Our company and staff are 100% based in the USA. This means, your private and sensitive information stays in the U.S. where it is protected by privacy laws that most other countries do not have.
Consumer Reporting Compliance Associates (CRCA) was incorporated in the State of California in October of 2013 and has been providing background & drug screening services in the human resources industry ever since. In 2021, CRCA relocated to Boise, Idaho.
Our company founders, Curtis Williams and Ashley Graham-Williams, have both practiced in the background and drug screening industry since the early 2000s. Our continuous new client growth and long-term customer relationships are evidence of our professionalism and ability to perform above the bar.
Our Mission
To provide superior background screening services which allows your organization to select quality candidates first.
Our Values
People First.
Honor your Commitment.
Be Responsive.
Act Professionally.
Promote Innovation.
Our Leadership Team
Curtis Williams
Founder, CEO
Curtis Williams began his career as a sales and marketing executive, for over fifteen years, amassing extensive experience in business-to-business marketing. Prior to employment at Consumer Reporting Compliance Associates (CRCA), he was Director of Sales at Insight Investigations, a national background screening service, for approximately 7 years, where he was responsible for acquiring and maintaining key accounts as well as following marketing trends to determine target markets. He was eager to join the CRCA team and spearhead its sales and marketing operations.
In 2013, Curtis Williams co-founded CRCA with the goal of providing quality consumer reports with an exceptional turn-around time and personal touch relationships with his clients. As the Director of Business Development, he was able to grow the company to where it stands today. In 2021, Curtis purchased the company from the previous partners and was named sole owner and CEO of CRCA. He remains committed to bringing the same superior standard of service and products that our clients have come to know throughout the years.
Ashley L. Graham
Founder, COO
Ashley has been in the background screening industry for over fifteen years, amassing extensive experience in the field. Prior to employment at Consumer Reporting Compliance Associates (CRCA), she was a Verifications Lead at Insight Investigations, a national background screening service provider, for approximately 5 years. She was responsible for leading, delegating work and maintaining compliance following state and federal laws and changes. She was eager to join the CRCA team and lead the verifications and compliance operations. Ashley holds the PBSA Advanced Certification and is a long standing member of the Society of Human Resources Management (SHRM). After new ownership was announced in 2021, Ashley took on the role of VP of Finance & Operations, and we are excited to announce that in 2023 she will take on the role of Chief Operating Officer.
Jesus Munoz
VP of Operations
Jesus Munoz joined the Consumer Reporting Compliance Associates (CRCA) team in 2017, coming from the real estate industry. He has a great passion for organization operations, customer support, company growth, as well as compliance. Jesus has rapidly moved up the ranks at CRCA and in 2019 became Senior Support Specialist and in 2021 Operations Manager. He oversees day-to-day operations leading the client support specialists, drug and occupational health specialists, public records specialists and integrations. Jesus specializes in operations, direct reports, B2B relationship development, tracking productivity, compliance and vendor negotiations. He holds the PBSA FCRA Advanced Certificate and is a member of SHRM.
Bernadette Guerrero
CFO
Bernadette joins us with 20+ years of Accounting experience and has most recently served as the Director of Finance and Infrastructure for a prominent Environmental Consulting Firm for over 13 years. Her experience with strategic business development and passion for innovation will be an asset to the CRCA team as we grow and expand.
Bernadette brings expertise in IT Infrastructure, Web Design, Software Architecture, and process implementation to CRCA. Her breadth of knowledge in business operations and ability to increase efficiency in processes and procedures will undoubtedly boost internal productivity and improve the overall CRCA client experience.
Our Sales Team
Dustin Dahl
Director of Revenue Operations
With 26 years of extensive experience in the screening industry, Dustin brings a wealth of expertise. Specializing in Operations/Vendor Management and Sales, his career spans across both operational and sales facets, including 4 years as a wholesale sales screening professional. Dustin’s deep understanding of the industry, coupled with a proven track record driving sales, has consistently contributed to achieving organizational goals and enhancing client satisfaction.
Raymond Alvarado
Client Implementation Manager
Raymond Alvarado joined the Consumer Reporting Compliance Associates (CRCA) team in 2014, coming from the mortgage industry. He has a great passion for customer support as well as building long lasting relationships. Raymond has been an integral part of our business development process since day one. He oversees our sales department and also assists in day-to-day operations. He has a very creative mind and is always thinking outside of the box and finding new ways to interact with clients as well as potential clients.
Our Management Team
Janelle Williams
Operations Manager
Ana Izquierdo
Occupational Health Services Manager
Cassandra Newman
Client Services Manager
Emily Pearson
Verifications Lead
In the Community
We are passionate about contributing to our communities through service and sponsorship. We are committed to uplifting those around us and making an impact through involvement in charitable organizations.
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