Much like Maslow’s Hierarchy of Needs for an individual, certain needs must be met to have a functioning relationship between a background screening company and the client.
Quite simply, customer service, turnaround time and compliance are necessary for a successful campaign into background screening.
Do you have all of the aforementioned fulfilled? Let us take a look into what each point entails.
Number One: Customer Service
In a fast-paced work environment, sadly, most think that sub-par customer service is the norm. Don’t take a backseat to a slew of uninformed staff or overseas call centers. Instead, join a team of well-versed professionals located 100% in the United States that are willing to become an extension of your team – we work for you!
Number Two: Turnaround Time
Employees need to get hired in a timely manner, or you risk losing a sought-after candidate, which will in turn leave you short of resources. Take control of your on-boarding process and do not let a lengthy screening process bog you down. Consistency is key, and we constantly monitor our turnaround time to be the industry’s fastest.
Number Three: Compliance
Believe it or not, there are services out there that do not have your best interest in mind when it comes to compliance. You can aim to have great customer service and exceptional turnaround time, but without compliance you cannot run a functional department and you can place your company at risk if you do not follow federal, state or city regulations.
There is no better time than now to assess the background screening experience in your current on-boarding process and ask yourself if your processes and services could use an upgrade. If the answer is yes, we are ready to be your go to background screening partner.